Refund policy

Return & Refund Policy

 

At VirginFem Perfumes, we strive to provide premium products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept return requests within 7 days from the date of delivery.

To be eligible for a return:

  • The product must be unused, unopened, and in its original condition.
  • The product must be returned with its original packaging, labels, and accessories.
  • A valid order confirmation or proof of purchase is required.

Products that have been used, opened, damaged by the customer, or returned without their original packaging may not qualify for a return.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used perfumes and fragrances.
  • Gift cards.
  • Customized or personalized products.
  • Clearance or final sale items.
  • Products damaged due to misuse or improper handling.

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your Order ID
  • Clear photos or videos of the product and packaging
  • A brief description of the issue

After verification, we will arrange a replacement or issue a refund at no additional cost.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled.
  • If a prepaid order is cancelled before dispatch, a full refund will be processed.

Exchange Policy

We only replace products that are damaged, defective, or incorrectly delivered, subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.

The return address and instructions will be shared after your return request has been approved.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

VirginFem Perfumes

Email: caloveleshkhullar@gmail.com

Address:- SCO 14 Near bell Sons , Police Chowki Model Town Rohtak, Haryana-124001
Mob number:- 9541114666, 8607111223
email id vffragrance21@gmail.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

We aim to respond to all return and refund requests within 1–2 business days.